Frequently Asked Questions (FAQ)
Where is my order/How do I track my order?
You can view the status of your order with your Order Number and Email Address, or with your Tracking Number, at our Track Your Order page.
How long will it be before I receive my order?
Shipping times are estimated and vary by the item type.
For more information about our shipping times, please see the "Shipping" tab under the product's listing and review our Shipping Policy.
What does "MTO" mean?
"MTO" stands for "made-to-order," meaning your order is produced only after it has been paid for. Items labeled as "MTO" are shipped from our print-on-demand partner Deny Designs here in the U.S.
What does "Quick Ship" mean?
Items labeled as a "Quick Ship" are stored in and shipped from our office in Chandler, Arizona. These are our fastest-shipping items. For more info, please view our Shipping Policy.
What does "Special Order" mean?
An item that is labeled "Special Order" is one that we do not store in our Arizona office. Instead, it is shipped directly from our supplier. For more info, please view our Shipping Policy.
Do you have an Affiliate Program?
We do! Dusk & Bloom affiliates earn a 10% commission on each sale they refer to our shop. Check out our Affiliate Program FAQs for more info.
Who do I contact if I have other questions?
Feel free to reach out to us at our Contact page, and we'll get back to you as soon as we can.